Craftpacks Educational Supplies

Educational Supplies

Tel: 01329 23 82 82
Email: info@craftpacks.co.uk
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Primary Education School Supplier. Teaching materials and equipment suitable for teachers, parents and home educators.
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Terms & Conditions

How To Order

UK Customers can order by telephone, post or online

Overseas Customers please contact us for full details.

Our full contact details can be found here.


Value Added Tax

All prices are subject to VAT unless otherwise stated.


Carriage

UK: On orders under 75, before VAT, please add 3.95 +VAT (4.74) towards postage and packing. Carriage is free on orders over 75 +VAT (90)

Channel Islands and Overseas: Additional carriage costs will be charged to the customer. For an exact quotation please contact us.


Payment

Private Customers: You are able to order and pay online, or order online and then send a cheque.

Schools and other Institutions: You are able to order online for your school if you have the authority to do so. We also accept either telephone orders or official order forms by post.

Cheques should be made payable to CRAFTPACKS.

Online payments are handled by RBS WorldPay, payable in your choice of US Dollars, Pounds Sterling or Euros.


Missing/Damaged Goods

You will have been informed that your goods have been dispatched. If your goods have not arrived after 7 days from this notification please contact us.

Please inform us immediately in the event of goods arriving damaged so that we can arrange their return and replacement.


Returns and Refunds

We must be informed prior to the return of any goods. Please contact us by email or telephone (01329 238282).

If a product is defective, we need to be informed within 15 days of receipt. We will replace it free of charge and make arrangements regarding the return of the defective item at our cost.

As the consumer you have the right to cancel within seven days of your contract with us, or seven days of receipt of the goods (whichever is the longer).

If a product is not suitable for your needs we offer a full refund but return costs will be at your expense.


Cardinal Education Supplies Ltd. trading as CRAFTPACKS.
Registered in England. Company registration number 03500231. VAT no. 380924931.
Registered Office: Rothmans Chartered Accountants. 69 High Street, Fareham, Hampshire, PO16 7BB