UK Customers can order by telephone, post or online
Overseas Customers please contact us for full details.
Our full contact details can be found here.
All prices are subject to VAT unless otherwise stated.
UK: On orders under £75, before VAT, please add £4.95 +VAT (£5.94) towards postage and packing. Carriage is free on orders over £75 +VAT (£90)
Channel Islands and Overseas: Additional carriage costs will be charged to the customer. For an exact quotation please contact us.
Private Customers: You are able to order and pay online, or order online and then send a cheque.
Schools and other Institutions: You are able to order online for your school if you have the authority to do so. We also accept either telephone orders or official order forms by post.
Cheques should be made payable to CRAFTPACKS.
Online payments are handled by RBS WorldPay, payable in your choice of US Dollars, Pounds Sterling or Euros.
You will have been informed that your goods have been dispatched. If your goods have not arrived after 7 days from this notification please contact us.
Please inform us immediately in the event of goods arriving damaged so that we can arrange their return and replacement.
We must be informed prior to the return of any goods. Please contact us by email or telephone (01329 238282).
If a product is defective, we need to be informed within 15 days of receipt. We will replace it free of charge and make arrangements regarding the return of the defective item at our cost.
As the consumer you have the right to cancel within seven days of your contract with us, or seven days of receipt of the goods (whichever is the longer).
If a product is not suitable for your needs we offer a full refund but return costs will be at your expense.
Craftpacks is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
If you submit personal information by ordering products or subscribing to our news letter you can be assured that we will only use your personal information to support your continuing relationship with Craftpacks.
We will collect and hold your personal information to make contact about and to fulfil orders. The information stored will be password protected.
We may use your details to contact you about things we feel you may be interested in.
If you do not wish to be contacted in this manner please let us know.
We do not share personal information with third parties.
We do not collect any credit/debit card information, all payment transactions by card are handled by WorldPay.
Any social media posts or comments you send to us will be shared under the terms of the social media platform. Please review the terms and conditions and privacy policies of the social media platform you are using.
Cardinal Education Supplies Ltd. trading as CRAFTPACKS.
Registered in England. Company registration number 03500231. VAT no. 380924931.
Registered Office: Rothmans Chartered Accountants. 69 High Street, Fareham, Hampshire, PO16 7BB